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Privacy Policy

FAYNee ("FAYNee", "we", "us") operates needsjn.netlify.app and the FAYNee app (together, the "Service") — a platform connecting customers who need local services with independent service providers who offer them. This policy explains what personal information we collect, why we collect it, and what control you have over it.

By using FAYNee, you agree to the collection and use of information as described here. If you don't agree, please don't use the Service.

1. Information we collect

We collect information you give us directly:

  • Account details — your name, email address, phone number, password (stored encrypted, never in plain text), and your area, PIN code, and district.
  • Job and bid content — the jobs you post (description, budget, an optional photo), the bids and quotes you place, and work-order details like a service address and preferred time, once a bid is accepted.
  • Messages — the in-app chat between a customer and a provider once a bid is placed on a job.
  • Ratings and feedback — the star rating and any written feedback left after a job.
  • Provider profile details — for service providers, your business name, service categories, description, and any photos added to your showcase.
  • Photos you upload — job photos, your profile photo, and (for providers) showcase photos. Every photo is automatically screened before it's stored, to keep inappropriate content off the platform.
  • Support messages — anything you send us directly, for example to request help or ask about your account.

We also collect a small amount of information automatically:

  • A single session cookie that keeps you signed in. It's essential to how the Service works — we don't use advertising or cross-site tracking cookies.
  • Standard technical logs our hosting provider keeps for security and reliability (e.g. request timestamps, error logs).

2. How we use your information

  • To create and run your account, and let customers and providers find and work with each other.
  • To show job postings to providers in the matching area and category, and bids to the customer who posted the job.
  • To deliver in-app notifications and, where you've asked for one, account verification codes.
  • To screen uploaded photos for inappropriate content before they're shown to anyone else.
  • To detect and prevent abuse — for example, we check for signs that a customer and a provider account are actually the same person before letting a bid go through, since that undermines the trust the rating system depends on.
  • To respond to support requests, reports, and disputes between users.
  • To meet legal obligations and enforce our Terms of Service.

We do not sell your personal information, and we do not use it for third-party advertising.

3. Who we share it with

  • The other party in a job. If you're a customer, the providers who bid on your job see your job details and, once you accept a bid and share it, your service address. If you're a provider, a customer sees your bid, business details, and any chat messages you send them.
  • Service providers we use to run FAYNee — our database and hosting provider (Supabase), our site host (Netlify), an automated content-moderation service for uploaded photos, and, where enabled, an email or SMS provider for account verification codes. Each only receives what it needs to do its job, and none are permitted to use your data for their own purposes.
  • Legal reasons. If required by law, or to protect the rights, safety, or property of FAYNee, our users, or the public.

4. How long we keep it

We keep your account and activity data for as long as your account is active, so the Service can function (job history, past ratings, and so on stay meaningful for both sides). If you ask us to delete your account, we'll remove or anonymize your personal information within a reasonable time, except where we're required to keep certain records for legal, safety, or fraud-prevention purposes.

5. Your choices and rights

  • You can review and update most of your account details any time from your account settings.
  • You can ask us what personal information we hold about you.
  • You can ask us to delete your account and personal data. Self-service deletion inside the app is coming; until then, email arulraj2505@gmail.com from your account's registered email address and we'll action it.
  • If you believe information we hold about you is inaccurate, you can ask us to correct it.

6. Security

Passwords are hashed, never stored in plain text. Access to the Service is protected by an authenticated session, and administrative functions are restricted to verified admin accounts. No method of transmission or storage is 100% secure, and we can't guarantee absolute security — but we work to protect your information using industry-standard practices.

7. Children's privacy

FAYNee is intended for adults capable of entering into a contract (see our Terms of Service). We don't knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we'll remove it.

8. Changes to this policy

We may update this policy as FAYNee changes. If we make a material change, we'll let you know in-app where appropriate.

9. Contact us

For any question about this policy, or to exercise any of the rights above, contact us at arulraj2505@gmail.com.